Return & Refund Policy
Return & Refund Policy
Last updated: August 13, 2026
We want you and your pet to be happy with every purchase. If something is not right, we are here to help.
Return window
You may return unused items in their original packaging within 30 days of delivery for a refund or exchange. Items must be unused, unopened, and in resalable condition. Proof of purchase is required.
Non-returnable items
- Opened food, treats, supplements, or hygiene products
- Items marked as final sale or clearance
- Damaged or used items not caused by a defect
How to start a return
- Email us at support@beautifulpaws.store with your order number and reason for the return.
- We will review your request within 1–2 business days and provide return instructions.
- Ship the item back using a trackable method. Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.
Refunds
Once we receive and inspect your return, we will notify you by email. Approved refunds are processed to the original payment method within 5–10 business days. Shipping fees are non-refundable unless the return is due to our error.
Exchanges
Defective or incorrect items may be exchanged for the same product, subject to availability. Contact us within 7 days of delivery with photos of the issue.
Damaged or incorrect orders
If your order arrives damaged, defective, or incorrect, contact us at support@beautifulpaws.store within 7 days. We will cover return shipping and send a replacement or refund.
Contact us
For return questions, email support@beautifulpaws.store or write to Pets & Soul, Gomel, Belarus.